Refund policy

Last Updated: 10/06/2026

This Refund and Returns Policy outlines the terms and conditions under which PAWSTIGE BOUTIQUE LTD accepts returns, processes exchanges, and issues refunds for products purchased through our online store. By placing an order with PAWSTIGE BOUTIQUE, you agree to the terms set forth in this policy.

1. General Return Eligibility

We want you to be completely satisfied with your purchase from PAWSTIGE BOUTIQUE. If you are not entirely satisfied with your order, you may request a return within thirty (30) days from the date of delivery.

To be eligible for a return, your item must be in the following condition:

  • Unused, unworn, and in the same condition that you received it.
  • In its original packaging with all tags, labels, and accessories intact.
  • Accompanied by the original proof of purchase or receipt.

2. Non-Returnable Items

For hygiene, safety, and customization reasons, certain types of items cannot be returned. This includes:

  • Personalized or custom-made products.
  • Items that have been worn, washed, or altered.
  • Pet accessories that have been in contact with animals (for health and safety reasons).
  • Gift cards.
  • Clearance or final sale items.

3. Damaged or Defective Items

Please inspect your order upon reception. If your item arrives damaged, defective, or if you receive the wrong item, please contact us immediately at info@pawstige.net.

To resolve the issue promptly, please provide:

  • Your order number.
  • A clear description of the defect or damage.
  • Photographic evidence of the damaged or incorrect item.

Upon verification, PAWSTIGE BOUTIQUE LTD will arrange for a replacement or issue a full refund, including any applicable return shipping costs.

4. Return Process

To initiate a return, please follow these steps:

  1. Request Authorization: Email our customer service team at info@pawstige.net with your order details and the reason for the return. We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  2. Package the Item: Securely pack the item in its original packaging, ensuring all tags and accessories are included. Clearly write the RMA number on the outside of the package.
  3. Ship the Item: Send the package to the following address: PAWSTIGE BOUTIQUE LTD
    46 Easington Way, South Ockendon, Essex, United Kingdom, RM15 5EP

Note: Do not send your purchase back to the manufacturer or without an issued RMA number. Packages without a valid RMA number may be refused.

5. Return Shipping Costs

The customer is responsible for paying the shipping costs for returning an item, except in cases where the return is due to an error on our part (e.g., defective, damaged, or incorrectly shipped items).

We highly recommend using a trackable shipping service or purchasing shipping insurance. PAWSTIGE BOUTIQUE LTD cannot guarantee that we will receive your returned item and is not responsible for items lost or damaged in transit during the return process.

6. Refund Processing

Once your returned item is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 14 business days.
  • Late or Missing Refunds: If you have not received your refund within the specified timeframe, please first check your bank account and contact your credit card provider, as processing times may vary. If you have done this and still have not received your refund, please contact us at info@pawstige.net.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a damaged or defective item for the same product, please email us at info@pawstige.net to arrange the exchange process.

8. Order Cancellations

If you wish to cancel your order, please contact us immediately at info@pawstige.net. We process orders quickly to ensure timely delivery; therefore, we can only accommodate cancellation requests if the order has not yet been dispatched. If the item has already been shipped, you will need to follow the standard Return Process outlined above once the item is delivered.

9. Contact Information

If you have any questions, concerns, or require further clarification regarding our Refund and Returns Policy, please do not hesitate to contact us:

  • Company Name: PAWSTIGE BOUTIQUE LTD
  • Website: PAWSTIGE
  • Email: info@pawstige.net
  • Postal Address: 46 Easington Way, South Ockendon, Essex, United Kingdom, RM15 5EP